The Help was a vision created by Victoria and Katharine with the view of bringing a premium service to clients who need support in their own homes. 

With over 30 years of combined experience in the private homecare sector, the duo are passionate about exceptional customer service and ensuring that both clients and team members alike are valued and supported. Leaving behind the corporate and commercial approach to the industry, the values held firmly at the core of the service are:

  • Quality First

  • Honesty & Integrity

  • Loyalty & Support

  • Family Values

With hardwork, dedication and a commitment to exemplary customer service, The Help team pledge to provide a service which is centered around empowering people to remain as independent as possible, along with easing the burden on those leading busy lives.


Passionate about clients and team members first, Victoria and Katharine have developed a service that uniquely focuses on quality at the core ensuring clients, their families and team members feel valued at all times

Victoria Gibbs-Taylor
Victoria Gibbs-Taylor
Victoria has spent her whole professional career in the care industry and has previously been an Area Manager, Head of Care and Registered Manager for two leading premium care companies.

With a proven background in setting up and managing care packages, Victoria is dedicated to ensuring that people are safely supported in their own homes, the way that they wish to be.

Married to a major in the British army, Victoria and her family hold close core principles of respect for others, loyalty, honor and integrity. Such values translate into Victoria’s professional life ensuring that clients are treated with the uptmost respect at all times.

Katharine Partridge
Katharine Partridge
Previously working for a leading private live-in care provider, Katharine has a wealth of experience in tailoring home help packages to client’s unique requirements.

With a strong background in safe recruitment practice, marketing and operations, Katharine knows the importance of a quality service in ensuring customer satisfaction.

As a devoted mother of three, Katharine holds family values at the core of what she does. She is an avid believer in looking after clients wellbeing at all times along with team members to ensure they feel valued, happy and supported in their roles.

““With family values at the heart of our service we believe in honesty, integrity and treating people as we wish to be treated ourselves. With over 30 years combined experience, we know the importance of quality above all else in ensuring our clients feel well supported at home”

Katharine Partridge & Victoria Gibbs-Taylor, DIRECTORS

Our promise to you…

To offer a bespoke, premium service that is honest and personal. We put your needs and wishes at the heart of all we do.