Our Story
The Help Group was founded by Victoria Gibbs-Taylor and Katharine Partridge who have worked in the private care and staffing sector for over 30 years between them. Prior to starting the company, both ladies worked in top mangerial roles for big names in the care sector and have a wealth of knowledge and expertise of what good care and household support looks like.
“The Help Group was our vision to create an ethical business model that truly focuses on people and family at the core. People need real people, who listen to them and get to know them. Leaving the corporate approach behind, we are proud to provide a personalised, tailored and flexible service that looks after the whole family. “
Katharine Partridge & Victoria Gibbs Taylor
After having my son William and looking after my brother Paul who has cerebral palsy, care was a natural career change for me. I began working with people with learning disabilities and challenging behaviour in the community along with adults with complex care requirements. Through this experience I learned the crucial role that carers play in families lives and the importance of ensuring they feel supported and part of a team.
From this I moved on to become Registered Manager and then Head of Care for two leading live-in care and domicillary care companies. In this role I was accountable to the Care Quality Commission for the safety and wellbeing of hundreds of clients and led a strong team of nationwide Care Managers to ensure that the care delivered was safe, effective, caring, responsive and well led. At the Help Group, we are not registered and are defined as an introductory agency by the CQC. However, we follow the same high standards when it comes to safety and recruitment with the added bonus of being considerably cheaper than regulated services.
For me, the matching process is crucial in forming lasting relationships and ensuring clients and staff are both happy. I have learned that the ideal match is not only someone who has the right skills and qualifications but also someone who shares similar interests and outlook on life.
My career progressed to Recruitment and Marketing Manager for a leading live-in care group, followed by Head of Operations taking on the role for two years during the Covid-19 pandemic. From this I really learned the importance of supporting staff through a highly challenging time, communicating openly and honestly and providing a responsive service to clients and their families.
As a Mum of three amazing children, I understand how busy family life can be – a juggle at times – and truly understand importance of trusted people at home to help make life easier.
Things seemed manageable again with this bright, lively, sensitive person by my side. The Help Group is a very special business that meets individual needs. I couldn’t recommend it more highly.
I was very happy today and felt really relived to have found someone I feel I can trust
We are all happy with the quality of the care being provided. It is so helpful for Dad to have the consistency of regular faces and people who are able and willing to get to know him well.
I am super impressed with what they’ve managed to do in just over an hour between the two of them. The place looks spotless. These two have done exceptional stuff.
I had full confidence in my Helper straight away. She listened carefully to my woes, took me and my dear dog for walks, washed up, emptied bins, made beds, cleaned, hoovered, mopped, made me laugh and generally sorted me out. Quite honestly, she saved my life.
